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Customer Success Journey
Our Customer Success Managers are your partners in the property launch process. From kickoff to planning to content capture and team training, the entire journey is handled by experts with attention to detail. Lean on their immersive selling expertise and you can be confident each of the properties in your portfolio will be launched based on corporate expectations and goals.
Kickoff Call & True Tour App Delivery+
<p>Your kickoff call maps out your project plan, begins your scheduling process and sets coordinated goals to meet your KPI requirements. While your content is being captured, you can immediately start using your TrueTour™ platform to begin sharing and integrating your current content.</p>
Content Capture+
<p>With our content creators in 5 continents, we schedule and coordinate content capture to get your 360s, 3D, CGI and traditional content produced smoothly. Our content experts will work to thoroughly prepare for a seamless and beautiful shoot.</p>
Ongoing Training & Support+
<p>You receive extensive one-on-one training for all team members across your property. With live trainings and asynchronous learning resources, you can receive best practices and continued learning with every new feature and platform innovations.</p>
Integrate Immersive Content onto Websites, Proposals & More+
<p>Studies show an 18x increase in ROI when customers view immersive visuals early in their buying cycle. We integrate across major RFP/RFI platforms, in PDFs, on websites, in presentation platforms, and anywhere you can share a link in order to maximize your marketing impact. (link) View our integrations.</p>
Use Your TrueTour™ Platform When Selling+
<p>We teach your teams how to create custom virtual site experiences for every client, leverage templates, conduct site inspections in person and at a distance, update clients’ proposals at any time, and view actionable analytics and engagement data.</p>
Evolve With Us+
<p>Continue to #evolvewithus as technology advances day to day. Your team’s knowledge and your tools will stay on the cutting edge with each new product and feature release.</p>
VIEW OUR EXPERT BEST PRACTICES:
TrueTour Integration Guide
“The result is amazing and will help us showcase the property and our advantages. The team is really helpful and always ready to support us with the technology and account management. Very well organized and especially appreciate the excellent weekly follow ups with our Customer Success Manager.”
Lucie Piron | Marketing Manager | Fairmont Le Montreux
“… The team has been phenomenal to work with — quick to respond, knows the answer to any question, is proactive with making suggestions on how we can improve our TrueTour and just an incredible asset.”
Kristyna Vogel | Director, Marketing & PR | The Fairmont Waterfront
Experience the future of hospitality sales.
Schedule a personalized demo to see how our AI-powered platform can accelerate your revenue.